Cellcom Retail Sales Support Specialist

Cellcom Retail Sales Support Specialist


Cellcom - Shawano, WI

Employment Type

Full time

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We are expanding and Cellcom has a Retail Sales Support Specialist position "Built For You"!.
Cellcom is a provider of communications services throughout Wisconsin and Michigan, with more than 65 retail and agent locations. Our renowned network is customized to our rural markets and customers. We provide wireless solutions that help people stay connected around the world right from their very own backyard. We strive to provide the best coverage and extraordinary customer service, and continue to grow our territory to better serve our most important asset: our customers.
Cellcom is an innovative wireless company that provides nationwide 4G LTE and 3G data service, affordable talk and texting options, plans with shareable data and the latest in wireless devices. We anticipate your needs, recommend and provide the right selection of technology tailored for you, and offer personalization in apps and content for the way you live and use wireless.
Retail Sales Support Specialists provide a world class customer experience via face-to-face, telephone and email in order to build long-term relationships while striving to meet high service levels and quality expectations. Do the right thing and create ‚ win/win‚ outcomes while adhering to company policies and procedures as appropriate. Provide a welcoming environment to customers throughout the day, keeping in mind the last customer deserves the same level of service as the first customer of the day. Greet customers and provide periodic updates during their wait. Perform Level 1 troubleshooting of voice and data services and answer questions about the operation of handsets and accessories. Specialists work a mix of days, nights, and weekends.
What sets us apart?
  • One month advance scheduling
  • Competitive wage and commission structure
  • Premium pay for holidays
  • Employee wireless plan
  • Much, much more
  • High school education required.
  • Three years‚ customer service experience required; preferably in a face-to-face environment.
  • Wireless phone use experience is required.
  • Computer knowledge required.

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